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Questions and answers

address:  st. Shota Rustaveli, 29, Kiev, Ukraine

Here you may find answers for most popular question which clients often ask about our Kiev apartments.

? Question: Where is in Kiev placed "Heart Kiev Apartments"?
! Answer:  "Heart Kiev Apartments" placed  in 10 minuteіs walking from central street "Khrechatyk", almost in the centre of Kiev.

? Question: What are the time of check-in and check-out?
! Answer: The time of check-in is from 14:00 to 15:00, but in every individual situation the earlier check-in is possible too. Time of check out is from 12 oclock.

? Question: If the time of our departure in the evening, can we left our baggage at "Heart Kiev Apartments"?
! Answer: sure you can leave your baggage at "Heart Kiev", our concierge will look after it.

? Question: Do you have a guarantee of personal safety and also the safety guarantee of our baggage?
! Answer: The safety of our guests it is one of the most important priority of "Heart Kiev Apartments". There is a concierge for twenty-four-hour. Also there is a safe in the every apartment.

? Question: Do you have high speed internet connection?
! Answer: There is high speed Wi-Fi internet in every apartment, and there is cable internet too.

? Question: Is there a Jacuzzi in the bathroom?
! Answer: No,we have just simple showers.

? Question: Is there regular hot water delivery?
! Answer: Yes, we have individual electric boilers in every bathroom.

? Question: Is there a double-bed in every room?
! Answer: Yes, there is a double-bed in every room and also there is a folding sofa in almost every room.

? Question: Is "Heart Kiev Apartments" in the same condition as we can see on the photographs?
! Answer: Yes, "Heart Kiev Apartments" was founded in 2011, and all our apartments in Kiev equipped by new furniture and bathroom equipment.

? Question: Are there towels in every room, and how often you change it?
! Answer: There are towels and bedding in every room. The changing of it provides according to desires of our guests. Also we may offer you extra towels.

? Question: How often is the cleaning in the apartments?
! Answer: In "Heart Kiev Apartments" cleaning is from 10:00 to 15:00, like in most of hotels in Kiev.


Heartkievapartments - is a modern complex of apartments in Kiev. There are 8 rooms. The quality of our equipment are always at a high level. All hotels in Kiev which are located in the center, offering high-quality service, are very expensive. At that time,our hotel offers a great range of services at a reasonable price. Heartkievapartments - is a complex of apartments for rent,located in the same building. And it is just 500 meters from Kiev's main street and 2 minutes walk from the metro station Palace of Sports.

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